Frequently Asked Questions

Everything you need to know about our fine jewelry, shipping, and more.

What materials do you use for your jewelry?

We use only the highest quality materials, including 14k gold, 18k gold, and 14k gold-plated vermeil. All our diamonds are ethically sourced and our pearls are sustainably farmed.

How long does shipping take?

Standard shipping typically takes 3-5 business days. For made-to-order pieces, please allow an additional 7-10 business days for production before your item ships.

What is your return policy?

We offer a 30-day return policy for most items in their original, unworn condition. Please note that personalized or engraved pieces are final sale and cannot be returned.

Do you offer a warranty on your pieces?

Yes, we stand by our craftsmanship. Aurate offers a lifetime warranty that covers any manufacturing defects to ensure your jewelry remains a timeless staple in your collection.

Can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number so you can follow your jewelry's journey to your doorstep.

Are your diamonds conflict-free?

Absolutely. We strictly adhere to the Kimberley Process and only work with suppliers who guarantee that their diamonds are conflict-free and ethically sourced.