Returns & Exchanges

We want you to love your jewelry as much as we loved making it, which is why we offer a 30-day window for returns and exchanges on all eligible items. All returned pieces must be in their original, unworn condition to qualify for a full refund or store credit.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, download and print the prepaid shipping label provided via email to ensure a tracked and secure delivery.

3

Pack Your Jewelry

Place your items back into their original Aurate packaging and secure them inside a shipping box to prevent damage during transit.

4

Ship and Track

Drop off your package at the designated carrier location; your refund or exchange will be processed within 7-10 business days of receipt at our warehouse.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing